In Mexico City, the 45-year old branch manager of a German industrial company is assaulted and robbed by a group of armed assailants while getting out of his car at night. His purse, passport and vehicle are stolen. Despite of his injuries, the traveller talks to an employee of the CORPORATE TRUST-Crisis Hotline and receives first instructions and detailed directions to the nearest clinic. Shortly after, CORPORATE TRUST contacts a partner of its security network in Mexico, who meets with the assaulted employee in the clinic and takes care of the formalities with the clinic and government authorities. In the meantime, CORPORATE TRUST gets in touch with the clinic’s management, provides them with a guarantee for covering medical bills, and verifies whether the patient needs to be transported to a larger hospital or be flown home. While doctors treat the victim’s injuries, CORPORATE TRUST informs the employer back home and provides all information about the case to the company.
At 2 pm local time, a car bomb detonates in front of a popular business hotel in Khartoum, Sudan. Shortly afterwards CORPORATE TRUST’s Global Monitoring Tool registers the incident and indicates that according to the booking data a client’s employee is accommodated in the very hotel. CORPORATE TRUST contacts the traveller who is working on a maintenance job about 10 km outside of Khartoum. The traveller is informed about the incident in the capital and receives instructions to stay at his current location until further notice. In the meantime, CORPORATE TRUST informs the employer and keeps him as well as the traveller up-to-date on local developments. CORPORATE TRUST arranges the transfer of the employee to a hotel outside of the capital and monitors the security situation over the coming days. After two days, the situation in Khartoum calms down and the employee can conclude his maintenance job as planned.